Frequently Asked Questions
Packaging and shipping within the UK
I offer free packing and shipping on orders within the UK. This discount is automatically applied at checkout.
All orders are wrapped and packaged with great care and shipped via Royal Mail special delivery. Please ensure the delivery address you provide at checkout is correct.
Original artwork will be dispatched as soon as possible and within 3 to 5 business days.
International packaging and shipping
International shipping is charged according to the size of the painting and will be calculated at checkout.
All orders are wrapped and packaged with great care and shipped via reputable couriers/delivery service. Please ensure the delivery address you provide at checkout is correct.
Please note: All import and customs duties are beyond my control and are the sole responsibility of the buyer.
Original artwork will be dispatched as soon as possible and within 3 to 5 business days. International delivery timeframes vary.
Returns
Original artwork can be returned (insured) within 7 days, providing it is totally undamaged, in its original condition, and safely packaged in all of its original packaging. Please contact me at sarah@svalentiart.com in the first instance.
No returns on sale/discounted items.
What if I have a query with my purchase?
My goal is for you to be 100% happy with your purchase. If you have any questions or an issue with your purchase, please send me an email and I will be here to help.
Framing
All artwork is sold unframed unless otherwise stated in the description. Any photos with frames are for information and perspective purposes only, unless otherwise stated.
I am very happy to advise on framing your artwork purchase. Please contact me, if you would like assistance with framing.
Do you offer commissions?
I can offer commissions if you are looking for something in the style and subject matter I create. To commission a custom painting, please use the contact form or email me at sarah@svalentiart.com for a no obligation chat. In the message, describe your desired painting and attach an image (if appropriate).